Shipping & Returns

Processing Time

Each order is carefully prepared and packaged to ensure your garments arrive in pristine condition.
Please allow 1–3 business days for order processing before shipment.

Shipping Rates & Delivery Times

We offer reliable global shipping with trusted carriers. Shipping rates are calculated at checkout based on your location.

Estimated delivery times:

Netherlands & Belgium: 1–3 business days
Europe: 3–5 business days
United Kingdom: 3–7 business days
United States & Canada: 5–10 business days
Rest of World: 7–14 business days

Delivery times are estimates and may vary due to customs delays or carrier volume.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking information.
If you did not receive a tracking email, please contact our support team.

Customs & Duties

International orders may be subject to import duties, taxes, or customs fees upon arrival.
These charges are the responsibility of the customer.

Returns & Exchanges

At Maison Ami Couture, we want you to feel exceptional in every piece you wear.
If your purchase doesn’t meet your expectations, we’re here to help.

Return Policy

We accept returns within 30 days of delivery, provided the item is:

Unworn and in its original condition
Free from makeup, perfume, or wear marks
Returned in original packaging

Non-Returnable Items

Due to hygiene and product integrity, we cannot accept returns on:

Intimates or lingerie
Made-to-order or custom items
Sale or discounted purchases (unless faulty)

Exchanges

Exchanges are subject to stock availability.
If the desired size or style is not available, a store credit or refund may be issued according to our policy.

How to Start a Return

To request a return or exchange, please contact us at:
contact@maisonamicouture.com
Include your order number and reason for return. Our team will provide further instructions.