FAQ

1. How can I place an order?

To place an order, simply follow these steps:

  • Select your desired products and add them to your shopping bag.

  • Click on the shopping bag to review your order.

  • Enter your details, choose your payment method, and click “Place Order.”

  • You will receive a confirmation email with your order details.

2. Which payment methods do you accept?

We accept several payment methods, including:

  • Credit cards (Visa, MasterCard)

  • iDEAL (for Dutch customers)

  • PayPal

  • Bancontact (for Belgian customers)

  • Apple Pay / Google Pay

3. Is it safe to pay online with you?

Yes, our webshop uses SSL encryption to protect your personal and payment details. We work with trusted payment providers to ensure secure transactions.

4. Can I change or cancel my order?

Orders usually cannot be changed or canceled once they have been confirmed and shipped. If you would like to request a change, please contact us at contact@maisonamicouture.com as soon as possible.

5. How can I track my order?

Once your order has been shipped, you will receive a track & trace number by email. You can follow your package through the website of the chosen delivery service (e.g., PostNL, DHL Express Delivery or UPS).

6. What is the delivery time?

Delivery times vary depending on your location and the shipping method selected.

  • Netherlands & Belgium: 1-3 business days
  • Europe: 3-5 business days
  • United Kingdom: 3-7 business days
  • United States & Canada: 5-10 business days
  • Rest of the world: 7-14 business days

7. Do you offer free shipping?

Yes, we offer free shipping on all orders within the Netherlands and Belgium. For international orders, shipping costs may vary.

8. Can I return my order?

Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving your order. Please ensure the item is in unused condition and returned with its original packaging. For more details, see our return policy.

9. How can I request a return?

You can request a return by contacting us directly at contact@maisonamicouture.com or by logging into your account and visiting the returns section. You will then receive a return label and instructions on how to send the package back.

10. Do you have a physical store?

At the moment, we exclusively sell our products online. However, we aim to open a physical store in the future. Keep an eye on our website for updates!